Frequently asked questions

A procurement workspace for South African SMMEs. It pulls live tender records from the National Treasury eTender feed, helps you decide which tenders you can actually win, organises the bid paperwork in a Bid Room, and offers purchase-order funding and invoice discounting when you win.

Go to tradexcapital.io and choose “Get tenders for you” (or Log in if you already have an account). Sign in with your work email and password. There is no Google sign-in or magic link on the current form.

From the National Treasury eTender feed. When the product was mapped on 20 October 2026, there were about 500 open opportunities in the catalogue. Each opportunity page shows a source-confidence note with the date the source was last checked.

Yes. The Discovery plan is free: you can browse and filter the full catalogue and save tenders. Paid plans add matching, the Readiness Passport, Bid Rooms and more (see Plans and billing below).

Onboarding builds the business record the whole platform works from: matching, the Readiness Passport, Bid Rooms and funding all draw on it. It has six sections - company details, tender preferences, directors, bank accounts, consents, and submit.

It goes to the TradeXCapital team for review. Your Company profile screen shows the record, a completeness percentage and a standing (for example “Verified”). The record stays editable while verification is handled.

Verification times vary per user. Confirm the expected timing with the TradeXCapital team directly.

Explore is open discovery: search the whole catalogue and filter by province, category, estimated contract value, closing window and submission method. For You is a personalised shortlist built from your tender preferences (work categories, provinces, keywords and contract values), sorted into buckets like worth your attention, ready to bid, fixable gap and being watched, with a reason given for each match.

A compliance gap is blocking the bid - for example an expired letter of good standing. The page names the gap and links straight to the Readiness Passport so you can fix it.

Update your tender preferences: work categories, delivery areas (National plus the nine provinces), free-text keywords and contract value ranges.

“I will bid” commits to preparing the bid. “Fix then bid” means you will bid once a compliance gap is closed. “Watch it for me” tracks the tender without committing. “Not for me” rules it out and keeps that choice on record.

Yes. Decisions are saved and can be changed.

A reusable evidence record - registration, ownership, tax, statutory and director evidence, capability proof, commercial records and your bid history - so the same document is never uploaded twice. A tender-ready percentage rises as evidence is uploaded, reviewed and kept valid.

No. Bid Rooms draw from your current Passport documents automatically.

Each upload can carry an expiry date. Expiry reminders feed the gap alerts in For You, so an expiring document shows up before it blocks a bid.

Visibility is explicit: you and your team always see them, TradeX reviewers see them on request, and the funding team does not.

One place per opportunity that keeps every decision, task, returnable, price, quote, review and submission proof attached to that tender. It runs through six stages: Brief, Decision, Returnables, Price, Quotes, and Review and submission.

For physical submissions the Bid Room builds a timeline backwards from the deadline: print, sign and seal; courier; in the tender box by closing time.

No. You follow the tender’s own submission route - tender box, portal or email - and keep the proof of submission in the Bid Room.

Some accounts currently show demonstration content in Bid Rooms (the page itself says so, for example “Tap a status to mark a demonstration item ready”). Treat those returnables and dates as illustrative, not live obligations.

A Bid Pack Review (from R2,250) and a Submission Desk service (from R3,500) are listed as optional paid human help. Ordering is not live yet - the page says payments and service ordering come later.

Purchase-order funding and invoice discounting, under Apply for funding.

Five steps: funding request, PO or invoice details, the PO or invoice issuer, supporting documents, and declarations. A completeness percentage tracks required items and submission unlocks only when everything is complete. Drafts can be edited, saved or deleted; submitted applications move through review and approval in one pipeline view.

Funding is deliberately kept separate from procurement: a bid is not a finance deal, and any hand-off between the two is explicit and consented.

Compare the four plans and what each adds below.

On smaller screens, scroll across the table to compare plans.

Plan changes are requested through the TradeXCapital contact page. There is no self-serve checkout in the product at the moment.

In Settings, under POPIA, you can request a copy of every record TradeX holds about you. The workspace prepares a ZIP archive and gives you a one-time download link valid for seven days.

You cannot delete your own data in the product. You can request that it be deleted - raise it with TradeXCapital through the contact page, and POPIA gives you the right to make that request.

For support, email hello@tradexcapital.io. Plan changes are requested through the TradeXCapital contact page.